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Return Policy
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Return
Policy |
All returns are
subject to approval by a store manager.
Address Returns To:
CGW Co.
Attn:
Returns Dept.
1368 Jobs Peak
Gardnerville, NV. 89460
775-265-6301
Return Policies
CGW offers a 100% PLUS MONEY BACK GUARANTEE. In the
unlikely event that you received an incorrect item with your
order, simply return it within 30 days for a 100% refund,
including any return shipping charges. Returns received
more than 30 days from the original date of purchase will not be
accepted.
All items returned must be in
NEW and
UNUSED
condition. We cannot accept
returns on items that have been damaged during return shipping,
due to insufficient packaging or damaged during assembly due
to test fitting or unauthorized modification.
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Restocking Fees:
Unused and Unopened items in the Original Sealed Packaging can be
returned less a 15% restocking fee. The return must
include any packing slips, receipts, all manufactures manuals, documentation,
registration and any accessories that were shipped with the
product.
Shipping cost's are non refundable.
Packaging with Broken Seals - No Returns , No Exceptions - Please Order Carefully.
Example of un-returnable items: Items with missing Wrappers,
Broken Plastic Casings, Broken Inspection Seals, Or that
show evidence of tampering, test fitting. Tool Marks, marred
finishes etc....
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Are
Products under a Manufactures OEM warranty ?
Yes. |
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All products sold on
this site are New In Box unless otherwise stated and carry the full weight of the original manufactures
implied warranty. Please contact the manufacture concerning any
perceived defects, replacement parts or need for warranty
service. CGW can assist you in finding the right contact
information. |
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How
do I arrange a return ? |
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If you should need to
return an item first request a
Return Merchandise Authorization (RMA)
from a customer representative by
calling us or sending an e-mail
message. Returned items MUST have the
RMA number written BOLDLY on the box of the returned item.
Return shipping charges are your responsibility. We recommend
that you insure the item when shipping. Please include a copy of
the invoice. To ensure that your
return is accepted, your order must be returned in its
original packaging and be sent with UPS, Fed Ex or another
carrier which provides a tracking number. All
returns sent via US Mail must have a 'Delivery Signature Tag'
attached to them to ensure that we will be notified when they
arrive.
Returns received
more than 30 days from the original date of purchase will not be
accepted.
We do not accept
returns of damaged merchandise that has not first been reported
to us. Any unreported damaged goods that arrive at our
warehouse, is assumed to have been damaged during the return
trip. We can not be held liable for returned merchandise that
arrives damaged, due to insufficient packaging. Nor can we be
held responsible for damaged merchandise that was sent without
insurance.
It is the buyer's
responsibility to confirm if there are delivery restrictions in
their jurisdiction on any ordered items. We do not refund
shipping costs on merchandise that is returned due to another
jurisdiction's import regulations. |
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